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Cloud Engineer

3 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time
Cloud Support Engineer

We are seeking a Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support for various Linux services that focus on AWS compute and migration technologies. You will act as the Cloud Ambassador across AWS products, providing customers with required tools and tactics to scale their impact in worldwide markets.

Your key responsibilities will include solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions, and working with customers to dive deep into the root cause of an issue. You will drive initiatives that improve support-related processes and our customers' experience, which can include tutorials, how-to videos, technical articles, trainings, among others.

To succeed in this role, you will need 1+ years of software development or technical support experience, ability to communicate effectively in English and Spanish (written and spoken), experience troubleshooting and debugging technical systems, and knowledge or experience with system administration and troubleshooting any operating system (Linux and/or MacOS) and networking.