
Drive Customer Experience Excellence
2 days ago
The Senior CX Manager is a pivotal role in shaping customer experiences, reducing friction, and delivering measurable impact.
- This position requires strategic thinking and planning to drive business development through data-driven insights.
- A critical aspect of the job involves analyzing CX portfolio performance and presenting findings to senior leadership.
- Key responsibilities include developing business cases for complex initiatives and evaluating ROI of CX projects.
- Candidates must be able to lead capital planning and reporting, as well as mentor junior team members.
This position requires 7+ years of experience in customer experience or related fields.
Candidates should have expertise with CX platforms and journey mapping tools. A CX certification is preferred but not required.
Additional requirements include a degree in Business, Marketing, Communications, or a related field.
Requirements:- Bachelor's or Master's degree in relevant field.
- Expertise with CX platforms and journey mapping tools.
- CX certification preferred.
- Proven success improving customer satisfaction and loyalty metrics.
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