Research and Data Science Specialist

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

About the Position

We're looking for a Research and Data Science Specialist to join our RAD team at Intercom. As part of this team, you will be responsible for driving evidence-based decisions through research and data science.

The RAD team works on the most impactful initiatives that meaningfully move the needle for our products, customers, and business. You will own and drive research projects from start to finish, combining quant and qual data in compelling ways. In close collaboration with our design team, you will focus on understanding and improving the end-to-end user experience across Intercom's product.

Your Key Responsibilities

  • You'll be responsible for leading research efforts focusing on Intercom's UX.
  • You'll work closely with Designers and Data Scientists to build a holistic understanding of what it's like to use Intercom as a product.
  • You'll develop strong relationships with Design and Product leaders to shape the strategy for improving Intercom's UX.
  • You'll craft insights stories, share your findings, and advocate for recommendations across R&D.
  • You'll drive projects to improve tools and infrastructure used by designers to conduct research.
  • You'll be an ambassador for UX research across the company.

Requirements

  • 5+ years' experience working with research to solve problems and drive evidence-based decisions.
  • Demonstrated ability to influence and guide product and design strategy with insights.
  • Excellent communication skills and a focus on driving impact.
  • Strong understanding of product design and UX, and experience working closely with product design teams.
  • Strong growth mindset and sense of ownership. Innate passion and curiosity.
  • Experience working on a B2B SaaS product.
  • Experience partnering with Data Science teams.


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