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Porter and Concierge

1 week ago

Dublin, Dublin City, Ireland The Green Full time

The Green's Night Porter and Concierge role is perfect for those who enjoy working behind the scenes and ensuring the smooth operation of our hotel.

As a Night Porter and Concierge, you will be responsible for providing assistance to late-arriving guests, handling inquiries, and addressing any immediate needs or concerns they may have.

You will serve as a point of contact for guests requiring assistance during non-business hours and work closely with the front desk and other departments to ensure seamless service.

The ideal candidate will have superb guest service skills, excellent people skills, and attention to detail.

You will be working as part of a team, but also be able to work independently when necessary.

We are looking for someone who is available and flexible to work early starts, late finishes, weekends, and bank holidays.

  • Responsibilities:
  • Provide assistance to late-arriving guests
  • Handle inquiries and address immediate needs
  • Serve as point of contact for guests during non-business hours
  • Work closely with front desk and other departments

Requirements:

  • Acknowledge the pivotal purpose of health and safety protocols in a hotel environment
  • Provide superb guest service and have excellent people skills
  • Excellent attention to detail in delivering customer care standards
  • Knowledge of the Opera system
  • Be able to work as part of a team and on own initiative
  • Be available and flexible for early starts and late finishes, weekends, and bank holidays