Business Crisis Coordinator

4 days ago


Dublin, Dublin City, Ireland Meta Full time

About the Role

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This role requires a skilled professional to join the Business Incident Response team, providing rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams.

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The ideal candidate will have experience in operations, policy, process, and project management, as well as a passion for social media, real-time crisis management, and working collaboratively in a fast-paced environment.

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The successful candidate will be responsible for reviewing, investigating, and coordinating end-to-end resolution of high-risk escalations, adhering to process and policy frameworks.

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Additionally, they will communicate effectively with stakeholders, including external clients, internal partners, and leadership, serving as primary communication channel on critical escalations.

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Other key responsibilities include cooperating with cross-functional partners across the business to coordinate work, develop relationships, and execute assigned tasks within scope and timelines.

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The role also involves performing root-cause analysis, drafting post-mortem reports, and driving innovation by proposing improvements to existing processes.

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Key Qualifications

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  • 2+ years of experience working in large-scale operations, domains such as online operations, escalations, informational systems, compliance, risk management, policy, legal operations or management consulting.\
  • Demonstrated experience thinking strategically about complex issues leading to thoughtful recommendations, and making quality decisions when dealing with ambiguous situations.\
  • Demonstrated experience in critical thinking, identifying gaps and opportunities for improvement in solutions, processes, and work streams.\
  • Solid understanding of how the broader social media landscape operates in the industry.\
  • Demonstrated track record of crafting clear and concise messages, reports & documents for a broad range of stakeholders.


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