
Lead Night Operations Manager
2 days ago
We are seeking an experienced and skilled Lead Night Operations Manager to oversee the smooth operation of our hotel during night hours.
This is a challenging and rewarding role that requires strong leadership skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
The successful candidate will be responsible for managing all hotel operations during the night shift, including late check-ins and early check-outs, security and fire checks, guest inquiries, complaints, and requests.
You will also supervise the preparation and setup of meeting rooms and event spaces for the following day.
In addition, you will be expected to monitor cleanliness standards across all public areas and ensure compliance with health and safety regulations.
Key Responsibilities- Oversee all hotel operations during the night shift in the absence of the Night Manager.
- Manage late check-ins and early check-outs with efficiency and professionalism.
- Conduct regular security and fire checks to ensure guest safety.
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Supervise the preparation and setup of meeting rooms and event spaces for the following day.
- Monitor cleanliness standards across all public areas and ensure compliance with health and safety regulations.
- Manage late-night bar service and ensure accurate cash handling procedures.
- Provide detailed handovers to day staff to ensure continuity of service.
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Night Supervisor
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