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Exceptional Customer Service Representative

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Cork, Cork, Ireland beBeeAmbassador Full time

Customer Experience Ambassador

About the Role:

We are seeking a skilled Customer Experience Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • To provide top-class training on supporting and enhancing the customer experience
  • To process all reservation requests received by phone or email
  • To become an expert on Marriott's global reservation systems
  • To learn effective time management skills and adapt to changing priorities
  • To work collaboratively with colleagues to achieve common goals
Requirements:

To be successful in this role, you will need:

  • Excellent verbal and written communication skills
  • A problem-solving approach and a 'can-do' attitude
  • The ability to build rapport easily with customers and colleagues
  • Adaptability and flexibility in a fast-paced environment
  • Strong organizational and time management skills
Benefits:

We offer a range of benefits to support your career development and well-being, including:

  • Eligibility for Marriott's Associate Explore rate
  • Choice of where to work - in centre, remote (within 50-mile radius) or hybrid
  • Flexible Working Arrangements to accommodate busy lives
  • Paid Sick leave, Parents Leave, Parental Leave and Full Paid Maternity Leave
  • Incentive Programme, Life Assurance, travel and bike-to-work schemes
About Us:

We are a diverse group (with 58 nationalities) committed to ensuring our associates explore and realize their full potential. We have clear career paths and opportunities to grow right at the beginning; 36 departments, 95 job roles ranging from customer services, and social media to digital content management.