Installation and Delivery Lead

1 week ago

Dublin, Dublin City, Ireland Unipharmedtech Full time

About the Role:

We are seeking a highly skilled and experienced Service Planning Manager to join our Cardiac Services division. The successful candidate will be responsible for developing and implementing strategies for efficient and scalable service delivery, focusing on quality, regulatory compliance, and customer satisfaction.

Key Responsibilities:

  • Clinical Applications Team Management:
    • Manage and lead the clinical applications team, providing direction, support, and mentorship to foster a culture of excellence and continuous improvement.
    • Oversee recruitment, training, and professional development initiatives to grow the clinical applications team in Ireland and support expansion efforts in the UK.
    • Conduct performance reviews, set clear KPIs, and provide regular feedback to enhance individual and team performance.
  • Project Leadership & Installation Responsibility:
    • Act as the service delivery lead for installation projects, ensuring the timely and high-quality deployment of Medtech solutions.
    • Provide oversight and coordination for large-scale implementations, working closely with colleagues across the business to align on project goals and timelines.
    • Lead service delivery for digital health projects, coordinating with technical and clinical teams to deliver projects that meet and exceed customer expectations.
  • Operational Strategy & Service Planning:
    • Develop and implement strategies for efficient and scalable service delivery, focusing on quality, regulatory compliance, and customer satisfaction.
    • Work closely with cross-functional teams (including sales, logistics & supplier teams) to streamline processes and ensure alignment with overall company goals.
    • Identify opportunities for process improvements within service planning and delivery, leveraging best practices to optimize performance.

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