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Customer Support Team Member

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Limerick, Limerick, Ireland beBeeCustomerService Full time €17,424 - €17,520
Customer Service Representative Role

We are seeking a detail-oriented and proactive customer service representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional client experiences through prompt and professional assistance.

Key responsibilities include:

  • Responding to client inquiries and resolving issues in a timely manner.
  • Providing pre and post-sales support to customers and partners.
  • Preparing accurate quotations and managing orders from start to finish.
  • Conducting analysis and reporting, including weekly updates for stakeholders.
  • Managing quality returns and coordinating with repair centers.
  • Resolving post-sales issues related to orders, delivery, and payments.
  • Validating data across reports for sales representatives and customers.

Required qualifications include:

  • Experience in customer service or account coordination.
  • Strong analytical and technical skills.
  • Excellent written and verbal communication skills in English.
  • Familiarity with Microsoft Dynamics 365 is preferred.
  • Demonstrable organisational skills and ability to work independently.
  • Capability to plan and implement new technologies as required.