Customer Experience Strategist

4 days ago


Dublin, Dublin City, Ireland Allergan Full time

We are seeking a Customer Experience Strategist to join our diverse team in Citywest, Dublin.

Key Responsibilities
  • Partner with brand teams to design and implement integrated customer engagement strategies across digital and in-person channels.
  • Lead the development of customer journey maps and comprehensive content calendars ensuring alignment with customer needs and organizational objectives.
  • Translate journey insights into actionable strategies that drive measurable outcomes.
  • Develop and train teams on end-to-end customer journey maps identifying key touchpoints pain points and opportunities for engagement.
Requirements
  • Bachelor's degree in business marketing life sciences or a related field.
  • Minimum 8 years of experience in omnichannel strategy customer journey mapping or digital marketing ideally within the pharmaceutical industry.
  • Proven ability to design and implement customer experience frameworks and journey maps.


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