
Highly Motivated Operations Specialist
7 days ago
The ideal candidate will be a highly motivated and organized individual with experience in operations of financial institutions, brokerage or life insurance. The role involves managing policy lifecycle from onboarding to day-to-day business administration requests related to the Italian portfolio.
Main Responsibilities- Process any type of transaction at policy level (i.e., new business, top-ups, switches, surrenders, death claims).
- Manage policy lifecycle from onboarding to day-to-day BAU requests related to the Italian portfolio.
- Liaise with asset managers, custodian banks, and intermediaries to ensure client expectations are met and transactions are executed in a timely manner.
- Entry data to produce business forms.
- Adhere to SLAs when managing transactions.
- Conduct due-diligence steps along all transactions received according to compliance guidelines.
- Verify and send orders to stakeholders and execute payment instructions.
- Review and prepare procedures for documents required by custodian banks and asset managers.
- Produce and send transaction confirmation letters and valuation statements to clients and intermediaries.
- Produce and use business reports for business analysis when required.
- Coordinate post arrivals and manage post shipments with post services.
- Assist in projects for new tools implementations and user acceptance testing purposes.
- Take ownership of any operational query received by the business.
- Take responsibility for any operational task assigned.
- +2 Years' experience in operations of financial institutions, brokerage or life insurance is desirable.
- Knowledge in financial-banking environment and well-informed about its operativity.
- Proficiency in Italian and English is required; additional languages, especially German, are a plus.
- Strong knowledge on Word, Excel, and PowerPoint.
- Attention to details is a crucial skill for the role.
- Excellent organisational skills.
- Self-motivated and ability to work on own initiative are a must.
- Problem-solving and decision-making skills.
- Analytical skills and critical thinking to improve current processes in place.
- Be highly resilient and adaptable to change, within a fast-paced environment.
- Understand business need for flexibility and modify behaviour accordingly.
- Excellent communication skills across all formats (verbal and written), supporting effective internal collaboration and fostering strong professional relationships with business partners.
- Engaging with others in a respectful and socially appropriate manner.
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