Cloud Software Engineer
5 days ago
The AIOps Development & Support team at IBM Qatar is seeking a highly skilled CEng Support/Development Engineer to join our Dublin office. This role offers an exceptional opportunity to work in a fast-paced, high-growth area of Hybrid Cloud Management and Artificial Intelligence for Event Manager.
Your Role and Responsibilities
As a CEng support-Dev Specialist, you will be responsible for:
* Performing problem determination, analysis, and solving customer problems in the Agile Service Manager, AIOps & Netcool environment.
* Debugging reported problems, designing, developing, unit testing code fixes, and delivering fixes to customers.
* Providing client insight and feedback regarding the client environment to the development organization responsible for new product development.
Required Technical and Professional Expertise
This role requires strong analytical and troubleshooting skills on Linux, Web Services, Cloud (Kubernetes) environment. You should have a working knowledge of Java, XML, JavaScript, Python, DB technology such as DB2, Postgres, and Cassandra. Additionally, you should have a good understanding of Cloud technologies, ElasticSearch, Cassandra, DB2, Oracle, SQL Server, OpenShift / Kubernetes, ideally OCP and Operators. Familiarity with AI, Machine learning, server architecture, and networking skills is also essential. Experience in GitHub & Jenkins is a plus.
Preferred Skills and Qualifications
To excel in this role, you should possess the following skills and qualifications:
* Strong passion for solving problems, developing highly efficient solutions, and experimenting with new technologies.
* Keen interest in learning Cloud and continuous improvement through the learning of new things.
* Ability to communicate clearly, have fun connecting with our customers via video conference calls, and excel when capturing complex aspects in simple words that anyone can understand.
* Strong written and verbal communication skills, along with excellent organizational skills.
You will also be involved in developing, documenting, and communicating action plans to clients and IBM teams as appropriate. Looking for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes. Collaborating with other support and development teams as needed. Participating in department objectives such as building the knowledge base, improving serviceability, mentoring team members, working on fixpack release, participating in code/design review, delivering enhancement, and contributing to high customer satisfaction.
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