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Branch Ambassador

2 weeks ago

Dublin, Dublin City, Ireland Permanent TSB Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Branch Customer Experience Champion. In this role, you will provide exceptional customer service and advise our customers throughout their product/financial needs journey, further improving the customer experience with both over-the-phone and face-to-face interactions.

  • Support in the day-to-day operation of customer service within the branch
  • Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey
  • Take ownership and deal with customer queries in an effective, professional, and compliant manner
  • Generate and execute sales from lead (where qualified to do so) to fulfillment in accordance with the Omni-Channel ethos and activity management system