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Financial Services Compliance Officer

2 weeks ago

County Donegal, Ireland Hibernia Services Limited Full time
Key Responsibilities:

Hibernia Services Limited is seeking a skilled Complaints and Error Handler to join our team. The successful candidate will be responsible for:
  • Maintaining accurate records of complaints, actions taken, and outcomes, ensuring that all documentation complies with company and regulatory standards
  • Preparing regular reports for management on complaint trends, recurring issues, and resolutions
  • Adhering to internal policies and procedures, as well as relevant industry regulations (e.g., Consumer Protection Code, Data Protection Regulations)
  • Ensuring all complaints are handled in line with regulatory requirements, such as timeframes for response and resolution


This role requires strong analytical and problem-solving skills, excellent written and verbal communication skills, and attention to detail. We offer a competitive salary package featuring pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts. Candidates should hold appropriate RTWs for Ireland i.e. Stamp 4, Irish/British/EU passport.