Executive Director of Luxury Retail

6 days ago

Limerick, Limerick, Ireland Teamworx Ltd Full time

At Teamworx Ltd, we are seeking a visionary leader to spearhead our luxury retail division. As the Executive Director of Luxury Retail, you will be responsible for overseeing all aspects of daily operations, driving business growth, and maintaining operational excellence.

The ideal candidate will have proven experience in retail/hospitality management, preferably within the luxury or jewellery sector. They will possess exceptional leadership skills, with the ability to inspire and motivate diverse teams in a dynamic environment.

Serving as the critical link between the sales team and key stakeholders, the General Manager will focus on operational efficiency, team development, and achieving sales growth. Additionally, they will cultivate strong partnerships with luxury brands, ensure every customer receives an exclusive experience, and align store operations with the company's prestigious image.

Key Responsibilities:

  • Oversee and manage all store operations to maintain efficiency, compliance, and alignment with company policies and standards.
  • Monitor sales performance, analyse sales trends, and implement strategies to achieve and exceed sales targets.
  • Work with the finance team to manage store budgets, control expenses, and ensure cost-effective operations without compromising quality.
  • Establish and monitor Key Performance Indicators (KPIs).
  • Recruit, train, and mentor staff, fostering a high-performing team that delivers exceptional customer service and upholds the brand's reputation.
  • Provide personalised service to all customers, ensuring their needs are met with discretion, professionalism, and attention to detail, creating a unique and memorable experience.
  • Actively work to grow and retain the store's customer base.
  • Develop and sustain relationships with luxury brand partners, ensuring that partnership standards and expectations are consistently met.
  • Champion sustainability and ethical practices in all store operations, aligning with the values of luxury brand partners.
  • Collaborate with marketing teams to execute events and campaigns that increase store visibility, footfall, and customer engagement.
  • Promote an inclusive and diverse workplace culture that reflects the values and clientele of Keanes Jewellers.
  • Ensure compliance with employment legislation and company policies.
  • Stay informed of industry trends and competitor activities to identify opportunities for improvement and growth.
  • Leverage technology and digital tools to optimize operations, enhance the customer experience, and support online and in-store integration.

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