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Enterprise Imaging Systems Engineer
2 weeks ago
Company Overview
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Job Description
This role requires a highly skilled individual who can provide remote systems support and maintenance for mission-critical Enterprise Imaging and Workflow systems. The ideal candidate will have strong technical skills, excellent customer service abilities, and a commitment to continuous learning and personal development.
Key Responsibilities
- Provide support to customers across EMEA for a range of Enterprise Imaging Solutions.
- Troubleshoot, document, and resolve customer requests that are initiated through multiple support channels according to standard processes and procedures.
- Prioritize cases and ensure that all critical or escalated cases are quickly transferred to the appropriate team member for immediate attention.
- Ensure issues are resolved within agreed SLAs on a day-to-day basis.
- Troubleshoot and resolve complex issues within the Enterprise Imaging suite of products.
- Perform scheduled preventative maintenance and systems administration functions.
- Create a world-class customer experience by providing prompt, courteous, and empathetic support in order to develop solid customer relationships.
Requirements
- Bachelor's degree, technical diploma or equivalent combination of education, training, and work experience.
- Strong experience in a software technical support environment is generally required, though candidates with exceptional customer service and technical skills are welcome to apply.
- Experience with Windows desktop and server operating systems.
- Good understanding of TCP/IP and troubleshooting network connectivity issues.
- Experience working with Command-Line Interfaces.
Preferred Qualifications
- Previous experience working with databases, DICOM, HL7 and clinical workflows is desired.
- Prior experience with PACS or working with Hospital IT departments.
- ITIL Foundation certification is desired.
