Service Operations Assistant

1 week ago

Limerick, Limerick, Ireland beBeeEngineering Full time €50,000 - €62,500
Service Operations Assistant

About the Role:

We are seeking a highly organized and detail-focused individual to join our team as a Service Operations Assistant. This is a fixed-term contract opportunity where you will play a key role in supporting service operations by managing parts orders, warranty returns, service invoicing, and liaising with field engineers, suppliers, clients, and internal teams to ensure seamless operations and compliance with service standards.

Responsibilities:

  • Coordinate parts purchasing for engineer service calls and external clients
  • Efficiently handle parts queries and warranty returns
  • Request quotations from suppliers and issue quotes to customers
  • Assist engineers in identifying correct part codes and sourcing components
  • Maintain accurate stock levels and set up new part codes
  • Process regular service invoicing and manage debtor accounts
  • Accurately input and maintain data in internal software systems
  • Collaborate with other departments to resolve daily service or parts issues
  • Prepare routine and ad hoc reports
  • E nsure compliance with internal standards and external SLAs

Requirements:

  • Experience: Minimum 2 years in an administrative or operations role within a fast-paced environment
  • Customer Service: Excellent communication skills and a professional telephone manner, with the ability to handle queries effectively
  • Administration & Technical Skills: Strong organisational skills, attention to detail, and high computer literacy (especially Microsoft Office); experience with ERP systems (SAP or similar) is an advantage
  • Business Skills: Ability to prioritise under pressure, work independently and collaboratively, and adapt to evolving demands

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