Content Review Specialist

6 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

**About the Role:**

We are seeking a highly skilled Content Review Specialist to join our team in Dublin, Ireland. As a key member of our community operations team, you will be responsible for investigating and resolving reported issues related to account support and potentially abusive content.

The ideal candidate will have a strong understanding of client products and community standards, as well as the ability to enforce clients' Terms of Use. You will work closely with our team to gather, analyze, and utilize relevant data to develop ways to improve the overall user experience.

In this role, you will have the opportunity to work in a multicultural and diverse environment, interacting with users from various backgrounds and cultures. If you are passionate about providing excellent customer service and have a strong desire to learn and grow, we encourage you to apply.

Key Responsibilities:

  • Investigate and resolve reported issues related to account support and potentially abusive content
  • Enforce clients' Terms of Use by monitoring reports of abuse on the site
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience
  • Work closely with the team to identify trends and patterns and escalate issues outside the company policy
  • Identify inefficiencies in workflows and suggest solutions

Requirements:

  • Fluent level of Arabic and French language in oral and written communication, with in-depth understanding of culture and social trends in the region
  • Advanced level of English (C1)
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment
  • Strong interpersonal skills, verbal, and written communication skills and empathy
  • High adaptability and positive approach to challenges

Benefits:

  • Competitive salary of €29,700 per year
  • 25% salary uplift for late hours from 10pm to 2am
  • Meal on-site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive training and access to CPL's Wellness Programme
  • Tax Saver and Bike-to-Work Scheme


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