Financial Services Support Professional

5 days ago


Limerick, Limerick, Ireland ACCA Careers Full time

About Northern Trust:

We are a globally recognized, award-winning financial institution with over 130 years of experience in providing innovative financial services and guidance to successful individuals, families, and institutions.

Our enduring principles of service, expertise, and integrity have enabled us to build long-lasting relationships with our clients and partners. With a strong presence in the market, we continue to evolve and adapt to the changing needs of our clients, offering leading technology and exceptional service.

Role/ Department:

The Custody Client Service team in Limerick is responsible for delivering high-quality service to over 450 clients. The team works closely with internal stakeholders to source information, ensuring prompt and accurate responses to client queries. As a Client Service Representative, you will be the primary point of contact and advocate for all custody service delivery, working closely with clients to understand their expectations and ensure complete satisfaction.

Key Responsibilities:

  • Act as the primary point of contact for all custody-related queries from clients, trustees, or fund administrators.
  • Maintain and enhance the level of service provided to clients, trustees, and fund administrators.
  • Ownership and resolution of all client, trustee, and fund administrator queries.
  • Oversight of the Service Level Agreement (SLA).
  • Participate in Custody Transitions (TBA, new business, etc.).
  • Maintain and monitor all client data and standing instructions.
  • Prepare client tax and proxy voting documentation.
  • Open and close client custody accounts.
  • Coordinate sub-account openings.
  • Review client custody fee invoices for approval and ensure timely settlement.

Skills/ Qualifications:

To succeed in this role, you will need:

  • This is a graduate-entry level position.
  • Good knowledge of accounting principles.
  • Ability to work under pressure to achieve multiple daily deadlines for client deliverables.
  • Demonstrated ability to be a team player.
  • Ability to plan and prioritize day-to-day workload to meet client deadlines.
  • Good written and oral communication skills essential to the role.
  • Ability to review and resolve complex issues.

Working with Us:

We offer a collaborative and flexible work environment where you can grow your career and contribute to our mission to assist the communities we serve. Our senior leaders are approachable, and movement within the organization is encouraged.

We value an inclusive workplace and recognize that flexibility means different things to different people. We're committed to assisting the communities we serve and creating a greater purpose together.



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