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Retail Sales Operations Manager
2 weeks ago
We are seeking a proactive and results-driven individual to lead our sales floor team.
">About the Role- ">
- Responsible for motivating the team to drive sales and provide excellent customer service.
- Oversee the daily operations of the sales floor, including visual merchandising and store walks.
- Achieve and exceed individual and store sales targets by using effective selling skills.
- Act as key holder and ensure proper opening and closing procedures are followed.
- Assist with administrative duties, including recruitment and disciplinary hearings if required.
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- Hold daily team briefs to discuss KPIs and motivate the team.
- Perform store walks to monitor commerciality and visual merchandising.
- Handle serious complaints escalated from customers.
- Achieve personal sales targets by using effective selling skills.
- Build relationships with customers by providing exemplary service.
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- Proven experience in driving sales and profitability.
- Possession of strong communication skills to coach a high-performing team.
- Ability to adapt to changing business needs.
- Positive attitude with enthusiasm for products and core values.
- Well-presented appearance with a taste for desirable products.