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Technical Support Specialist

1 week ago

Dublin, Dublin City, Ireland Td Full time
Overview
TD is a global financial institution committed to delivering legendary customer experiences. We strive to be the better bank, enriching the lives of our customers, communities, and colleagues.

About the Role
This position requires a skilled Technical Support Specialist to provide exceptional support to applications and systems, ensuring high availability and minimal operational risk. The ideal candidate will have experience in incident management, problem resolution, and service level agreement maintenance. As a key member of our team, you will work closely with stakeholders to deliver effective change management discipline and ensure compliance with disaster recovery plans.

Key Responsibilities
* Perform controlled resolution of incidents and problems, prioritizing and escalating as necessary* Collaborate with business and technology partners to resolve issues and improve system availability* Implement process improvements to enhance revenue, customer experience, and reduce costs* Ensure timely notification and escalation of possible issues or problems, providing options and recommendations for prompt resolution

Requirements
* Undergraduate degree or technical certificate* 5-7 years relevant experience in IT service delivery* Strong analytical and problem-solving skills* Excellent communication and interpersonal skills* Ability to work effectively in a team environment

Benefits
* Total Rewards package, including base salary, health and well-being benefits, paid time off, career development, and recognition programs* Regular leadership and development conversations, mentorship, and training programs* Opportunities for growth and advancement within the organization

Culture
We are a diverse and inclusive workplace, committed to fostering an environment where all colleagues feel valued and supported. We encourage open communication, collaboration, and continuous learning, providing opportunities for growth and development.