Platform Reliability Strategist
1 week ago
A key role in Platform Operations Team involves collaborating with various stakeholders to ensure the smooth deployment, maintenance, and monitoring of our live services.
This position requires working closely with the Service Delivery Team to design, deploy, and operate our development, pre-production, and production GRC and HRIS services, as well as their underlying platform.
The responsibilities will include implementing and managing tools and technologies crucial for core operations processes, such as data ingestion, validation, scheduling, risk assessment, analytics, and modeling.
Key Responsibilities- Service Delivery Collaboration: Close collaboration with development teams, engineering teams, and product owners to foster seamless interaction within the Service Delivery Team.
- Compliance Assurance: Ensuring that the solution meets all requirements for availability, security, monitoring, alerting, and scaling to maintain optimal performance and reliability.
- Change Execution: Collaborating with SREs, release engineers, platform architects, and security architects to execute changes in coordination with various stakeholders.
- Standard Procedure Execution: Implementing standard operating procedures and runbooks during scheduled and unscheduled service maintenance windows for smooth operations.
- Performance Reporting: Providing detailed reports on key platform availability and performance metrics to support informed decision-making and continuous improvement efforts.
- Ticket Management: Addressing customer requests and managing change and incident tickets efficiently to ensure timely resolution and customer satisfaction.
- Cloud Certification: Understanding of cloud management and operations through certification in one of Google Cloud Platform, Amazon Web Services, or Microsoft Azure Public Cloud technologies.
- Deployment Expertise: Knowledge of cloud deployment models, CI/CD processes, and validation of post-deployment service operations to uphold reliable service delivery.
- Networking and Linux Skills: Proficiency in Networking and Linux Skills to troubleshoot and maintain system reliability.
- Scripting and Provisioning: Familiarity with scripting and provisioning frameworks such as bash, Terraform, and PowerShell for automated infrastructure management.
- Containerisation Knowledge: Working knowledge of containerisation technology such as Docker and Kubernetes to facilitate scalable and resilient deployments.
- Data Analytics Proficiency: Understanding of data analytics technology, including SQL and Spark, for efficient data processing and analysis.
- Strong Communication Skills: Strong documentation, reporting, communication, and interpersonal skills to collaborate effectively within the team and across departments.
We are a trusted partner in safeguarding data, strengthening cybersecurity, and strategic consulting.
We lead the way in ensuring data integrity, securing information, and navigating regulatory compliance with confidence.
With technical expertise and clever thinking, we redefine GRC and IT strategies, empowering organisations to shine.
From wielding cyber-superpowers to mastering security frameworks like ISO 27001:2013 and NIST, we're certified experts ready to chart a course to success.
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