Retail Banking Expert

5 days ago


Dublin, Dublin City, Ireland Permanent TSB Full time
What You Will Do
As a Branch Customer Experience Champion, you will support the day-to-day operation of customer service within the branch, provide an excellent level of customer service, and advise customers throughout their product/financial needs journey.

You will also take ownership and deal with customer queries in an effective, professional, and compliant manner, generate and execute sales from lead to fulfillment in accordance with the Omni-Channel ethos and activity management system, and assist with sales campaigns including post-sales fulfillment, administration, and follow-up tasks.

The successful candidate will have a strong understanding of the Bank's Customer Segmentation Strategy and will be able to identify new business opportunities to increase new customer acquisition and maintain positive relationships with existing customers.

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