Head of Business Continuity and Enablement

7 days ago


Dublin, Dublin City, Ireland TN Ireland Full time
About the Role

We are seeking a highly experienced leader to join our Operational Resilience management team as the Head of Operational Resilience Delivery & Enablement. This is a senior role that requires leadership accountability for the evolution and delivery of the strategic roadmap for Operational Resilience across TN Ireland.

The successful candidate will have a strong service ethos and proven relationship management experience, with the ability to build relationships and communicate effectively across the Group. They will also have strong leadership skills, with a proven ability to establish and achieve a shared vision aligned to the strategic goals of the organisation.

Main Responsibilities:

  • Communicate and deliver TN Ireland's Operational Resilience strategy, building relationships with senior Leaders across the organisation.
  • Drive alignment of the Operational Resilience agenda across the Group, paying particular attention to Technology, Payments and Third-Party Resilience activities.
  • Evolve and deliver the Scenario Testing strategy, ensuring that all VBS owners are fully engaged and that the approach to testing reflects the principles of 'severe but plausible.'
  • Evolve and deliver Operational Resilience Service Mapping, engaging with senior stakeholders across the group to achieve a common taxonomy and understanding of service mapping requirements.
  • Define and oversee the on-going evolution of TN Ireland's Operational Resilience Service Model, ensuring the integrity of the model is maintained and that Level 1 Services continue to reflect TN Ireland's most important customer facing services and the internal services that support them.
  • Evolving measurement of the effectiveness of Operational Resilience across the group, leveraging industry best practice to enhance existing Board reporting.
  • Develop the tooling solution for Operational Resolution, driving simplification and integration with other tooling to maximise efficiency and effectiveness for service owners.

Requirements:

  • 10 years plus experience at leadership level, with a proven track record for delivering service quality.
  • A strong service ethos with proven relationship management experience.
  • Strong leadership skills, with a proven ability to establish and achieve a shared vision aligned to the strategic goals of an organisation.
  • Proven experience as a thought leader in Operational Resilience solutions, strategy, and emerging trends.
  • Proven experience in working across functions to build high-performing teams that consistently and iteratively deliver high-impact, high-quality work.


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