Debt Recovery Specialist
4 days ago
Company Overview:
Atradius Collections provides efficient, quick, and flexible solutions to collect domestic and international trade debts.
We have a global network of collections specialists, lawyers, and insolvency practitioners worldwide, serving over 15,000 customers.
Our team supports businesses to reduce client's trade risks through our Business to Business focused trade invoice collections services.
Main Responsibilities:
- Assisting the team in day-to-day customer service delivery, including onboarding clients and supporting with the aftersales process;
- Preparation of clients' reports and assisting in uploading clients' portfolios within our dedicated systems;
- Liaising with internal and external stakeholders in query resolution and escalation via email and our dedicated systems;
- Direct chasing of debtors via telephone and email;
- Responsible for managing a portfolio of debts, scheduling calls or escalating processes.
Key Skills and Qualifications:
- Excellent communication skills, both on the telephone and in writing;
- Very strong customer focus;
- Strong numerical and MS Excel skills;
- Target driven, able to work well under pressure, prioritise, and achieve deadlines;
- Proactive, good at time management;
- Good understanding of credit and familiar with online websites for financials, director, and company searches.
Benefits:
- A varied, dynamic, international, and challenging work environment;
- Training and support to reach your full potential;
- Attractive terms and conditions;
- Competitive salary based on experience.
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