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Epic Client Systems Manager
2 weeks ago
We are seeking a highly skilled Epic Client Systems Administrator to join our team. As an integral part of our organization, you will be responsible for installing, configuring, maintaining and deploying the Epic client.
The successful candidate will possess excellent technical skills and experience working with Windows Administrators or Citrix. In addition, they will have a strong understanding of SQL Administration and Cloud Platforms (Azure or AWS).
This role offers a unique opportunity to work in a dynamic environment, where you will have the chance to maintain Epic production and non-production Hyperspace/Hyperdrive environments, as well as MyChart and Web Services infrastructure.
Key Responsibilities:
- Install, configure, maintain and deploy the Epic client and other delivery infrastructure components on Microsoft Windows servers
- Maintain and support Epic ancillary services like Hyperspace and Interconnect and the related services
- Help manage the Change Control processes for all Epic environment build migrations and infrastructure upgrades
- Monitor Epic system performance as part of daily operational requirements
- Review Sherlock and Galaxy notes and apply routine upgrades to all Epic environment client applications and back-end services
- Assist in integrating other applications with Epic using web services
- Implement Epic system high availability strategies and mechanisms
- Monitor and fine tune the performance of Caché database instances
- Develop disaster recovery procedures
- Maintain Epic production (PRD) and non-production (non-PRD) Hyperspace, Hyperdrive, and client connection environments
- Troubleshoot and diagnose Epic application issues and implement solutions
- Ensure Epic application and infrastructure changes are communicated to the necessary teams across the enterprise
- Define, create user accounts, profiles, roles and maintain required audit information
- Works closely with database, environment/infrastructure and internal/external enterprise security teams
- Provide on call support for production performance/availability or other critical issues
What We Offer:
- A competitive salary and benefits package
- A dynamic and supportive work environment
- The opportunity to work on a wide range of projects and contribute to the growth and development of our organization
- Ongoing training and development opportunities to help you succeed in your role
Requirements:
- Degree qualified in a relevant field (Data Science or STEM subject) or equivalent experience
- Experience working with Windows Administrators or Citrix
- A strong understanding of SQL Administration and Cloud Platforms (Azure or AWS)