Product Support Team Manager
3 days ago
Job Overview
We are looking for a talented individual to fill the position of Technical Product Support Manager at Xtremepush in Tn, Ireland.
This role offers a unique opportunity to join a fast-paced, dynamic environment where you will be responsible for driving initiatives that enhance customer success and deliver top-tier support.
You will have the chance to shape the support strategy, lead a dedicated team, and collaborate across departments to ensure our customers thrive.
Key Accountabilities
- Develop Product Knowledge: Stay up-to-date on Xtremepush SaaS products, features, updates, and improvements.
- Provide Technical Expertise: Resolve complex technical issues efficiently, utilising deep technical knowledge of Xtremepush products.
- Collaborate Across Departments: Work with sales, product development, and marketing teams to ensure cohesive customer support and product enhancement strategies.
- Assess and Improve Processes: Continuously monitor and enhance support processes to enhance efficiency and customer satisfaction, implementing best practices.
- Analyse Data: Identify trends, track performance, and implement data-driven improvements using customer support data and metrics.
- Lead and Manage a Team: Provide guidance and training to enhance skills and service quality, leading a team of support professionals.
- Create Documentation: Develop comprehensive product documentation, including FAQs, troubleshooting guides, and knowledge base articles.
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