Claims and Complaints Resolution Professional

2 weeks ago


Dublin, Dublin City, Ireland Leinster Appointments Full time

Leinster Appointments is committed to providing a professional service where all CVs are kept confidential. We are seeking a highly skilled and experienced Operations Executive to join our team in Dublin 2.

The successful candidate will be responsible for efficiently administering, investigating, and processing claims, as well as handling and resolving complaints for PPI business.

This will involve assessing and processing claims within the PPI portfolio according to relevant policy terms and conditions, maintaining an individual internal quality level of > 95% on a monthly basis, and ensuring timely follow-up on all post-call administration.

The Operations Executive will also be responsible for assisting in creating and updating claims and subscriptions procedures as and when necessary, providing training both internal and external, and maintaining various regular and ad hoc reports if requested.

To be successful in this role, you will require excellent communication and organizational skills, fluency in Polish and English, and experience in claims handling and complaints resolution. German language skills are also an advantage.



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