German Language Specialist Dublin
5 days ago
Welcome to Rippling, where we're revolutionizing the way businesses manage their workforce. Our cutting-edge platform integrates HR, IT, and Finance solutions, providing a seamless employee experience.
Job DescriptionWe're looking for a highly motivated Customer Support Specialist to join our team in Dublin, Ireland. As a key member of our Support Organization, you will be responsible for delivering exceptional customer experiences and resolving complex issues related to our products.
- Work closely with customers to understand their needs and provide tailored support, often using multiple communication channels.
- Develop a deep understanding of our products and services, becoming a go-to resource for both customers and internal teams.
- Collaborate with cross-functional teams to identify areas of improvement and implement process enhancements that drive customer satisfaction.
- Continuously improve your technical skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements:
- Fluency in English and German, with excellent written and verbal communication skills.
- Ability to work within a GMT schedule (9 AM GMT - 6 PM GMT).
- At least 3 years of experience in a customer-facing role, with a proven track record of problem-solving and attention to detail.
- Strong organizational skills, with experience improving processes and adapting to changing job duties.
- Excellent time management skills, with the ability to prioritize tasks and meet deadlines.
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