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IT Process Improvement Manager

3 weeks ago

Dublin, Dublin City, Ireland Trust In SODA Full time
About This Opportunity

We are seeking an experienced IT Service Delivery Analyst to join our team at Trust In SODA. As an IT Service Delivery Analyst, you will have the opportunity to work on improving and developing processes to enable better visibility and accountability across the Service delivery function.

Key Responsibilities
  • Collaboration and Communication: Work closely with internal technical resources and stakeholders to ensure smooth delivery of IT services, maintaining clear and precise communication up to management and across the IT teams.
  • Process Improvement: Review, align, and effectively communicate proposed process modifications or additional processes, ensuring seamless integration of cloud operation processes into existing IT service delivery processes.
  • Vendor Management: Engage with a range of vendors, understanding each contract and the SLAs which the supplier is expected to meet, ensuring they also adhere to the client's vendor management standards.
  • Cost Management: Monitor adherence to annual budget requirements, managing day-to-day purchasing and invoicing processes for IT services.