Front Desk Supervisor
3 days ago
Hotel Operations Manager
">The ideal candidate will be responsible for overseeing the daily operations of our front desk and guest services team to ensure a seamless check-in/check-out experience and exceptional guest satisfaction.
This key role represents our hotel, often being the first and last point of contact for guests. The successful candidate will lead by example, demonstrating a commitment to delivering outstanding service and creating a memorable experience for all guests.
Key Responsibilities:
- Oversee all front desk operations, including guest check-in and check-out, reservations, room assignments, and guest inquiries.
- Lead, train, schedule, and supervise the front office team, ensuring they have the skills and knowledge required to deliver exceptional service.
- Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally.
- Collaborate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
- Ensure all front office procedures are in line with industry standards and company policies.
- Maintain accurate records for billing, guest accounts, and reports for management review.
- Ensure compliance with health, safety, and security regulations.
- Foster a positive and motivated team environment to support staff development and high morale.
Requirements:
- Diploma or degree in Hospitality Management, Business Administration, or a related field is desirable.
- Minimum 2+ years of experience in a hotel front office management role, preferably with experience using hotel property management systems (PMS).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving abilities.
- Well-organized and detail-oriented with the ability to multitask.
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