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MS 365 Backend Configuration Specialist
3 weeks ago
The role of MS 365 Backend Configuration Specialist is a critical position that requires the right individual to take up the challenge and succeed.
Job DescriptionThis job is an opportunity for the successful candidate to work with a leading Irish state healthcare agency in Dublin Central. The organization urgently requires a specialist to configure, manage and maintain the Microsoft 365 application suite, ensuring seamless functionality and optimal performance. This includes setting up and maintaining user accounts, implementing security protocols, and providing ongoing support to users within the organization and external clients.
Responsibilities- Provide technical support to users within the organization and external clients, resolving or escalating issues as necessary.
- Own and resolve problem tickets following good problem management practices.
- Gather information, coordinate problem investigation and assist in resolution activities with internal teams and third parties.
- Ensure appropriate controls are configured within all applications per IT policies.
- Promote user adoption through application support and end-user training.
To be considered for this role, candidates must possess:
- A third-level degree in Computer Science, IT or a related field.
- Microsoft 365 Certification (strong experience and technical knowledge may suffice).
- At least three years' experience in an IT Support role, with a substantial proportion of which should have involved support for 0365 applications.
- Proven ability to configure, manage and maintain the backend of MS 365 Applications suite.
- Good understanding of and preferably experience with Cloud technologies, particularly MS Azure.
- Strong knowledge of networking and communications technologies, including TCP IP models, protocol, network topology and operating system-related concepts.
The successful candidate will enjoy:
- A permanent position with a generous pension and range of public sector benefits.
- A hybrid working arrangement with two days per week onsite requirement.
Candidates must also have immediate availability to work in the EU and not require any kind of Visa sponsorship or work permit at present.