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Digital Transformation Specialist

2 weeks ago

Dublin, Dublin City, Ireland NTT DATA, Inc. Full time

About the Role

As a Senior Business Analyst at NTT DATA, Inc., you will play a critical part in our Financial Services Advisory Practice. You will be responsible for planning, executing, and delivering successful digital transformation projects and strategic change initiatives for our Banking partners.

Your Key Responsibilities

  • Engage with business stakeholders to understand problem statements and agree on engagement scopes
  • Conduct interviews with product owners to gather insights on as-is business processes and develop customer-driven to-be processes
  • Document process models and identify opportunities for improvement, supporting the Business in achieving its goals
  • Analyse statistical data from various business areas to inform business cases for change
  • Research industry best practices to support digitization and simplification of customer journeys
  • Support the Business in designing digital strategies that drive customer retention and loyalty
  • Bring industry expertise and thought leadership to advise on trends, future operating models, and best-in-class journeys
  • Develop a deep understanding of the business context and marketplace to inform business decisions
  • Employ process modelling techniques to capture requirements and collaborate with cross-functional teams to deliver process improvements
  • Communicate effectively with multiple stakeholders to write clear epics, user stories, and acceptance criteria