Store Operations Manager

4 days ago


County Dublin, Ireland Tesco Ireland Full time

About the Company

Tesco Ireland is a values-led business, dedicated to delivering exceptional shopping experiences for our customers. We strive to create an emotional connection with our customers and colleagues, making their lives more manageable and enjoyable.

As a dynamic business, we value individuals with strong leadership skills and an entrepreneurial attitude. Our company culture is built on trust, communication, and teamwork.

The Role

We are seeking a Line Manager who will be responsible for supporting and leading a department and team of people to deliver the best shopping trip for our customers. The successful candidate will report to the Deputy Manager and ensure that we are serving Ireland's shoppers a little better every day.

Main Responsibilities

  • Create an inspiring and welcoming environment for colleagues and customers.
  • Be responsible for the store when the Store Manager/Deputy Manager are not present.
  • Ensure that the team is fully trained and validated in their role.
  • Create an environment of two-way communication, inspiring a culture of trust.
  • Coach and manage colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers' needs.
  • Review reports and systems to enable you to deliver the right improvements for customers and colleagues.
  • Drive a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.
  • Recruit the best colleagues for our team, selecting those passionate about our customers.
  • Understand the cleaning specifications for your store and ensure that the plan is delivered through your team and by leading by example.
  • Manage stock control activities, warehouse layout, and processes to ensure all colleagues can complete their routines right first time.
  • Root cause any incorrect prices, overcharges, refunds, and label routines to ensure customers are charged the correct price at all times.
  • Manage the front-end operation to ensure that customers do not queue.
  • Recognize when colleagues give great service and provide feedback where necessary in relation to poor colleagues not giving great service.

Requirements

  • You will need a demonstrated track record of being passionate about delivering the right way for customers and colleagues.
  • Being adaptable and agile in your thinking.
  • Delivering key objectives in a fast-paced environment.
  • Being the 'Go To' person for all queries for your department.
  • Shaping and influencing at the most senior level.
  • Previous retail experience preferred in a similar role.


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