Delivery Excellence Manager

5 days ago


Dublin, Dublin City, Ireland Ergo Full time
Delivery Excellence Manager

Ergo is seeking a highly experienced Delivery Excellence Manager to join our team. The successful candidate will be responsible for driving excellence in service delivery and improving customer satisfaction.

The key responsibilities of this role include:

  • Developing and implementing strategies to improve service delivery.
  • Liaising with stakeholders to ensure that service delivery meets business requirements.
  • Leading cross-functional teams to resolve issues and improve service delivery.
  • Collaborating with other departments to ensure that service delivery aligns with business objectives.

The ideal candidate will have over 10 years of experience in managing people, including coaching, mentoring, and developing teams. They must currently be working in the MSP industry and have essential experience in client or account management, preferably within the IT industry.

We offer a competitive salary and benefits package to the successful candidate.



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