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Technical Support Specialist

1 week ago

Cavan, Cavan, Ireland Apex Fire Full time
About Us
APEX FIRE LTD. is a leading provider of fire protection, detection, and security services in Ireland. Our company has over 50 years of experience and a prestigious Investors in People Gold accreditation.
We foster a collaborative and dynamic environment where innovation thrives. Our team members are committed to delivering top-notch service and ensuring customer satisfaction.

Our history dates back to 1973 when we were founded as a trusted name in fire safety. We are proud to be part of the Moyne Roberts Group, one of Europe's leading manufacturers of portable fire extinguishers and hose reels.

With our long-standing experience and expertise, we provide exceptional customer focus and leadership in fire safety. Our growing number of satisfied customers benefits from our commitment to excellence.

We deliver fire safety goods, services, and training 24/7, 365 days a year. Our Academy of Training offers continuous professional development through industry-leading training programs.

We are accredited Gold by Investors in People, an internationally recognised standard of excellence in people management.

All our products and services comply with Irish, European, and Global standards, with a strong focus on exceptional customer service.

We are expanding and currently looking to recruit an IT Support Assistant level 1 to join our team.

This is a fantastic opportunity to be part of Ireland's market leader in fire protection, detection, and security.

Your Role & Impact As an IT Support Assistant, you will handle a variety of queries efficiently in a fast-paced and dynamic environment.

This role evolves with our group's needs, requiring adaptability and a commitment to meeting and exceeding targets.

Your Responsibilities

You will work under the general supervision of the IT manager who will provide ongoing support and mentorship to help develop your skills.

Install, configure, and maintain hardware and software, as well as new desk setups, to ensure a seamless user experience.
Provide technical support to employees, resolving IT-related issues promptly via inbound/outbound calls, and email.
Assist in IT asset management, ensuring accurate tracking and deployment of devices.
Conduct testing on internal apps to identify bugs and suggest feature improvements.
Maintain data accuracy through data cleansing (high proficiency in MS Excel required).
Adapt to and work with multiple systems, learning new tools as needed.