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IT Vendor Performance Analyst

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Cpl Healthcare is seeking an IT Vendor Performance Analyst to support the Senior Service Delivery Manager in various activities.

The key responsibilities of this role include:

  • Reviewing and analyzing reports and dashboards provided by suppliers to ensure compliance with SLAs and KPIs.
  • Attending Service Reviews and operational calls as a key stakeholder, ensuring terms of reference are upheld.
  • Preparing reporting to provide an overview of vendors' performance, distributing it to agreed stakeholders within agreed timelines.
  • Establishing and reporting on Continuous Service Improvement plans in collaboration with Vendor Service Delivery Managers.

A successful candidate will have a strong understanding of IT governance, service delivery, and vendor management, with experience working in regulated industries.

They will also possess excellent communication and analytical skills, with the ability to work effectively in a team environment.