Current jobs related to Complaints Resolution Specialist - Dublin, Dublin City - beBee Careers

  • Complaints Resolution Specialist

    7 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Complaints Resolution SpecialistThe Job Description:We are seeking a skilled Complaints Resolution Specialist to join our team. As a key member of our organization, you will be responsible for managing recorded complaints and acting as a point of contact for escalated complaints within the business.Key Responsibilities:Investigate complaints...

  • Complaint Resolution Expert

    3 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Customer Complaints Resolution SpecialistAt our organization, we recognize the importance of customer satisfaction and strive to resolve complaints efficiently. The Customer Complaints Resolution Specialist plays a crucial role in this process by handling recorded complaints and serving as a point of contact for escalated issues within the business.We are...

  • Complaints Resolution Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job DescriptionServicing Customer NeedsWe are seeking a highly skilled Complaints Resolution Specialist to join our team. In this pivotal role, you will be the main point of contact for all customer complaints, handling them with professionalism and efficiency.You will ensure complaints are resolved promptly and in accordance with company policies, while...

  • Chief Complaints Resolutions Officer

    5 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Complaints Resolution SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Complaints Resolution Specialist. As a key member of our department, you will be responsible for managing complaints recorded by the business and acting as a point of contact for escalated complaints within the business.This is an exciting...

  • Complaint Resolution Manager

    7 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Complaint Resolution ExpertThis is an exciting opportunity to join our team as a Complaint Resolution Expert. In this role, you will be responsible for managing and resolving customer complaints in a professional and compliant manner. You will work closely with internal teams and external partners to ensure fair and compliant resolutions, and maintain...

  • Complaint Resolution Specialist

    3 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Complaints ManagerThis position requires a highly organized individual to manage the investigation and resolution of commercial product complaints. The successful candidate will have experience in coordinating investigations, applying departmental procedures, and assessing product complaints.Key Responsibilities:Serve as a point of contact for commercial...

  • Complaints Resolution Specialist

    6 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    **Key Responsibilities:**As a Clerical Officer, you will be responsible for managing complaints efficiently within a dynamic environment.Main Duties:Create complaints on the Complaint Management System (CMS) and record them accuratelyEnsure that all necessary fields are completed and verified in the CMSProcess and verify personal contact information for each...

  • Complaints Resolution Professional

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as a Complaints Resolution Professional. In this pivotal role, you will be responsible for handling customer complaints and providing valuable insights to senior leadership to enhance our customer experience.You will work closely with internal teams and external partners to conduct thorough...

  • Complaint Resolution Expert

    6 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Complaint Resolution Expert - Customer Experience SpecialistWe are seeking a skilled Complaint Resolution Expert to join our team. As a key member of our customer experience department, you will be responsible for resolving customer complaints in a timely and efficient manner.The ideal candidate will have excellent customer service skills, previous...

  • Complaints Resolution Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Opportunity: Complaint HandlerOverviewWe are seeking a highly skilled professional to manage complex cases referred to the Financial Services and Pensions Ombudsman (FSPO) on behalf of our organization. As a Complaint Handler, you will be responsible for ensuring fair and equitable treatment of customers while adhering to regulatory requirements.Your...

Complaints Resolution Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

The role of the Complaints Resolution Specialist is to investigate and resolve both Irish and UK based complaints, ensuring absolute compliance with all regulatory requirements. This includes tailoring resolution letters to customers in line with regulatory demands.

In addition to complaint handling, the specialist will assist with monitoring and documenting agent quality across the Customer Service Team, supporting departmental quality goals and initiatives.

Key responsibilities include:

  • Investigating and resolving customer complaints
  • Tailoring resolution letters to meet regulatory needs
  • Ensuring quality issues identified through complaints are addressed and feedback is provided
  • Escalating potential breaches of regulatory requirements
  • Assisting with training on complaint handling as required