Quality Analyst with Swedish Language Expertise
2 weeks ago
We are excited to announce a new opportunity within Wipro Technologies for a Quality Analyst with Swedish Language Expertise. This is an excellent chance to work on a high-profile project in the QAAS (Advisory Services) domain for a leading American information technology company.
In this role, you will be responsible for ensuring the quality of client interactions by conducting regular audits and providing evaluation feedback to call center agents. Your expertise in Swedish will be essential in evaluating the quality of calls and chats with clients who speak the language.
Your key responsibilities will include:
- Conducting regular audits on recorded and live client interactions
- Providing evaluation feedback to call center agents
- Supporting the business in managing and implementing Quality Management standards and processes
- Applying critical thinking and analytics to provide insights to clients
The ideal candidate will have a degree or equivalent practical experience, with a minimum of 2 years' experience in a sales or call center environment with Quality Assurance experience. They will be fluent in Swedish and English, with fluency in Norwegian being an advantage. The successful candidate will be self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive compensation package. If you are passionate about delivering exceptional quality and results-driven, we would love to hear from you.
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