Technical Service Delivery Lead

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
System Ownership and Maintenance

The Technical Service Delivery Lead will be responsible for ensuring the effective operation of systems within a specific business area. This includes:

  • Incident and problem management
  • Live incident response team coordination
  • Problem management and driving engineering activities
  • On-call production systems monitoring
  • Splunk and Grafana monitoring for system performance
  • Dashboards build and improvement for better visibility
  • Change control and approval processes
  • System documentation and knowledge base maintenance


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