
Retail Customer Service Representative
5 hours ago
Job Title: Customer Service Specialist
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will have the opportunity to make a positive impact on our customers' lives by providing exceptional service and support.
Key Responsibilities:
- Main Responsibilities: Provide differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
- Assist Customers: Focus on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items when needed.
- Cash Handling: Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
- Store Maintenance: Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.
- Support Store Activities: Support opening and closing store activities, when needed.
- Interdepartmental Support: Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
- Pharmacy Support: Assist pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
Requirements:
- Age Requirement: At least 16 years of age.
Physical Requirements:
- Bodily Posture: Remaining upright on the feet, particularly for sustained periods of time.
- Lifting Abilities: Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.
- Visual Acuity: Having close visual acuity to perform activities such as viewing a computer terminal, reading, visual inspection involving small parts/details.
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