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Support Operations Specialist

2 weeks ago

Cork, Cork, Ireland Tobii Dynavox® Full time

As a Support Operations Specialist at Tobii Dynavox, you will play a critical role in ensuring our customer support operations run smoothly and efficiently. You will be responsible for managing customer interactions, resolving issues, and contributing to the development of our support processes.

About Our Support Team

Our Support team is a global community of experts who are passionate about delivering world-class support to our customers. We work collaboratively to ensure our customers receive the support they need to achieve their goals.

Main Responsibilities
  • Manage customer interactions through various channels, including phone, email, chat, and remote desktop sessions.
  • Resolve customer issues in a timely and effective manner.
  • Contribute to the development of our support processes and procedures.
Requirements
  • Fluency in both verbal and written English and German.
  • Proven experience in working in customer service, technical and product support, or customer-facing roles.
  • Ability to interact with developers comfortably while making computer novices feel supported and understood.