Incident Response Specialist

5 days ago


Dublin, Dublin City, Ireland Amazon Web Services Emea Sarl (Irish Branch) Full time

AWS has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems.

A day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities include elements of:

  • Drive the resolution of large scale customer impacting incidents as part of a team rotation
  • Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.


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