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Technical Support Specialist – Digital Solutions

3 weeks ago

Cork, Cork, Ireland beBeeCustomer Full time €42,537 - €54,264

As a technical support specialist, you will deliver exceptional service to customers in a fast-paced environment. Your outstanding customer service and problem-solving skills will enable you to develop solutions and enhance customer satisfaction.

Key Responsibilities:
  • Provide technical support via phone, email, and chat
  • Collaborate with the management team and developers to improve product functionality and resolve issues
  • Reduce incoming volume through effective first contact resolution and proactive onboarding
Requirements:
  • Customer-facing experience in a service-oriented role
  • Strong aptitude for web, e-commerce, and hosting technologies
  • Exceptional critical thinking and soft skills
  • Team player with a willingness to help and seek help from peers