Cloud Solutions Architect

6 days ago


Dublin, Dublin City, Ireland Amazon Full time
About the Role

We are seeking a highly skilled Cloud Solutions Architect to join our AWS Enterprise Support team. As a key member of our team, you will play a crucial role in fostering customer success and driving innovation within Amazon Web Services (AWS).

As a Cloud Solutions Architect, you will serve as a strategic advisor to customers, providing guidance on their entire cloud adoption life cycle. This includes addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. You will actively engage at the account level, providing recommendations and proactive advice throughout the entire journey.

Your responsibilities will include:
  • Acting as a single point of contact for Enterprise Support customers
  • Making recommendations on how new AWS offerings fit into the company strategy and architecture
  • Completing analysis and presenting periodic reviews of operational performance to customers
  • Providing detailed reviews of service disruptions, metrics, and prelaunch planning
  • Championing and advocating for customer requirements within AWS
  • Participating in customer-requested meetings
  • Working directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible


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