Customer Support Expert French Language
5 days ago
About Us
Procore Technologies is a leading construction management software company that empowers builders to achieve their goals. Our cloud-based platform helps clients efficiently build projects of all sizes, from skyscrapers to hospitals and retail centers.
We're seeking a talented Customer Support Expert French Language to join our team. As a key member of our customer support team, you'll provide top-notch assistance to our clients in French, helping them get the most out of our software.
What We're Looking For:
- Fuentece in English and French
- 1 year or more experience in a contact center or technical support environment; or 2 years of related customer support experience.
- Critical thinker who can assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate.
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences.
- Ability to communicate optimistically, clearly, and successfully with clients and handle customer inquiries with poise and professionalism.
Benefits
We offer a range of benefits that enhance the lives of our team members, including private medical insurance for yourself and immediate family, life and income protection insurance, quarterly wellness stipend, company pension plan, employee stock purchase plan, and many more.
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