Customer Success Hub Manager

4 days ago

Dublin, Dublin City, Ireland Servicenow Full time
Company Overview

ServiceNow is a global market leader in the software industry, known for its innovative AI-enhanced technology. Founded in 2004 by Fred Luddy, the company has grown significantly over the years, serving over 8,100 customers worldwide, including 85% of the Fortune 500 companies. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.

Job Description

The Manager of the Success Hub will lead a team of early-career Customer Success Guides responsible for delivering success at scale and ensuring customer commitment to ServiceNow for life. The team will be responsible for driving customer success, growth, and adoption within the EMEA region through remote engagements at various points during the customer lifecycle.

Main Responsibilities:

  1. Onboard new customers and improve technical health and adoption for a portfolio of customers.
  2. Hire, coach, and mentor team members to help them grow their skills and careers.
  3. Execute the Success Hub strategy, delivering value for all customers on their journey.
  4. Develop and implement new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy.
  5. Understand the critical role of digital and AI-based technologies in scaling business impact and cost-effectiveness.
  6. Manage and oversee the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity.
  7. Develop executive relationships across ServiceNow to drive alignment and ensure a consistent customer experience.

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