Technical Product Manager

2 days ago

Dublin, Dublin City, Ireland beBeeProductivity Full time €96,000 - €124,000
Speech Analytics & Quality Management Product Manager

This is an exciting opportunity to lead the strategy, development, and delivery of sophisticated Speech /Text Analytics and Quality Management (QM) solutions.

As a Technical Product Manager, you will act as the bridge between technical teams and business partners managing contact centers, translating operational challenges into scalable, AI-powered solutions.

You will collaborate closely with data analysts, engineers, UX designers, business partners, and vendor partners to drive initiatives that enhance agent performance, improve customer satisfaction, and uncover insights from unstructured conversational data.

This hands-on, cross-functional role demands technical proficiency, strong product instincts, and the ability to effectively collaborate with engineering, vendors, and business operations teams.

Key Responsibilities:
  • Define and drive the product roadmap for speech analytics, real-time agent assist, and QM solutions.
  • Partner closely with contact center leaders to understand user needs, compliance requirements, and operational workflows.
  • Translate business problems into technical requirements, ensuring robust design, integrations, and performance across platforms.
Requirements:
  • 8+ years of product management experience, with at least 3 years in a technical product role, focusing on contact center technologies such as Speech & Text Analytics and QM tools.
  • Proven understanding of system integrations, APIs, data pipelines, and architecture, with proven track record to gather and translate business requirements into technical specifications.
  • Familiarity with NLP, AI/ML concepts, and their application in customer service or voice interactions, along with experience in enterprise SaaS, cloud contact center platforms, or workforce engagement solutions.
What We Offer:

A dynamic work environment that encourages collaboration, innovation, and growth. Opportunities to develop your skills and expertise in a rapidly evolving field. A team of experienced professionals who are passionate about delivering high-quality solutions.

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