IT Experience Manager

1 week ago

Dublin, Dublin City, Ireland beBeeInfrastructure Full time €60,000 - €80,000

Job Description:

  • Our team is responsible for delivering exceptional IT experiences, ensuring seamless workplace support and robust infrastructure.
  • We oversee a complex stack of applications and integrations, driving process refinement and automation to enhance efficiency and security.
  • As an IT Operations Specialist, you will be at the forefront of technical support and automation, working closely with cross-functional teams to improve processes and drive operational excellence.

Required Skills and Qualifications:

  • Passion for systems, automation, and continuous skill development in a fast-paced environment.
  • College-level degree in a relevant field or equivalent experience.
  • JAMF and Okta Admin certification or hands-on experience.
  • Basic scripting proficiency.
  • Ability to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.
  • Experience managing productivity and communication applications (e.g., Google Workspace) and training employees in their use.
  • Cloud-heavy IT infrastructure experience.
  • Programming language proficiency (e.g., Ruby, Python, Perl).

Benefits:

  • Competitive salary and equity in a growing start-up.
  • Award-winning benefits package including pension scheme, life assurance, health insurance, and more.
  • Flexible paid time off policy and generous parental leave.

Work Environment:

  • Primarily in-office role based in Dublin, with some flexibility available.
  • Hybrid working policy allowing for remote work and collaboration.

What You'll Do:

  • Provide help desk support to internal employees.
  • Own account provisioning and deprovisioning, onboarding and offboarding processes, and maintenance of our application stack and integrations.
  • Work extensively with Jamf, Okta, Intune, Jira, and GitHub, contributing ideas for management, organisation, and basic troubleshooting.
  • Contribute to cycle planning, align with broader team programs, and effectively manage your work and projects.

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