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Customer Service Representative

2 weeks ago

Kilkenny, Kilkenny, Ireland Cpl Full time

At Cpl, we have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. We are proud to have a diverse and inclusive culture where everybody feels that they can bring their whole selves to work and are proud to do so.

This role will provide full 360 support to you by way of full on-site training, and on-going support to develop yourself. You will be central to delivering an environment where the customer is the focus.

Key Responsibilities:

  • Provide 'Best in Class' customer service and provide clear solutions to customer queries within contact centre environment.
  • Perform and approach your role to the professional standards expected of a leading contact centre.
  • Work towards achievement of individual performance objectives based on SLAs.
  • Positively contribute to your team and support team colleagues.
  • Compliance with all regulatory requirements including all operational and administrative procedures including risk verification protocols.
  • Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations.

Requirements:

  • 1+ year experience in Customer Service (Retail, Hospitality, Contact centre)
  • Excellent interpersonal and communication skills
  • The ability to Problem Solve
  • Be resilient and demonstrate agility to flex your learning in role
  • Good level of PC skills